Cancellation and refunds

Cancelling

• Cancel Pro any time in Profile, under Plan.
• Pro stays on until the end of the period you paid for, and you are not charged again.
• Then your plan is Free. Your answers, skills and history stay.
• If a renewal payment fails, Pro also stays on until the end of the period already paid, then your plan is Free.
• Deleting your account cancels a paid subscription straight away.

Refunds

• If you were charged by mistake, or a renewal went through that you did not mean to keep, ask within 7 days of the charge and we refund it in full.
• The refund goes back to the original payment method through Razorpay. Your bank may take a few working days to show it.
• Other payments for a period that has started are not refunded, but you keep Pro until that period ends.

How to ask

Write to us on the contact page with the topic “Billing”, from your account or with its email, and the date of the charge. We reply within 7 days.